FREQUENTLY ASKED QUESTIONS
I you can’t find the answer to your question here, please don’t hesitate to get in touch using my CONTACT page or by email: Kate@KateGreenART.com
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PAINTINGS
What medium are your original paintings? I work mainly with acrylic paint, with the addition of inks and a variety of pencils. Further details will be given with each individual piece. Are your paintings framed? My work is sold unframed. All my canvas paintings have a 4 cm deep edge and many people prefer this more modern unframed look, it also means it can be shipped without costing you more. My paintings on paper are made to fit standard sized frames, so you can choose the perfect frame to meet your taste and setting once you receive the artwork. Please contact me if you would like bespoke advice on framing. Will my painting be ready to hang? Yes, all my paintings on canvas will come with the necessary fixings, ready to brighten your wall. What if my favourite painting has sold? Make sure you join my mailing list to find out about new work before it is added to the Shop. Or contact me to discuss commissioning a similar painting in the size and colours that suit your needs. How will my painting be wrapped? Paintings will be carefully packed using corner protection, bubble wrap and cardboard. Each one is unique so I take care that it is well protected to arrive in perfect condition. For further details about delivery please see the SHIPPING details. Do you do special commissions? Yes! Contact me for further details and to discuss. 
ORDERING
How is my payment handled? Payments are taken through PayPal or Square in British Pounds Sterling. You do not need to have a PayPal account to purchase; you can use the PayPal service to pay with your regular debit or credit card. We do not store any of your debit/credit card details. Can I pay by bank transfer? Yes, this saves me credit card fees. Please contact me and I will email you with an invoice with details of how to pay. Please pay immediately as the artwork is marked as sold once the invoice goes out and unavailable to others. Can I pay with a Payment Plan? Yes you can! As the value of my work grows I understand this can be a helpful option. Contact me and I will invoice you your personal interest free payment plan. You will then be able to check out with a 50% deposit payable online. The balance can be paid in mutually agreed monthly payments of 10 months or less. By purchasing you understand that this is a deposit to secure your artwork and you will be required to pay the remaining balance. This is not a credit scheme, but an arrangement on trust, at no extra cost to you. Usual shipping costs and return policy will apply. Can I purchase your work with a different payment plan? Yes, you could pay using Paypal free credit. You can apply for any amount you choose over £99 and then use your account to pay for any painting and the cost will be spread over 4 months with 0% interest. Apply here: https://www.paypal.com/us/webapps/mpp/paypal-credit Do you offer any discounts? Yes I do!
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ABSTRACT ART PRINTS
How are the fine art prints made? My original artwork is professionally photographed and printed to museum archival standard, using ultra chrome pigmented inks on 300gsm cotton rag paper. These prints are carefully matched to my original paintings, giving you all the beautiful details and colours but in a size and price to suit your needs. Do you make fine art prints of all your paintings? No, most are available as originals only. Certain paintings which I feel would work particularly well as reproductions are selected to be available as prints. Can I order a print at a different size? Most prints have some sizing options so you can choose what suits you, although not all are available at the largest size. Remember once you have added a surrounding mount board and a frame the final dimensions will be larger. Will my print be framed? No, this saves on shipping costs and avoids the challenges of shipping glass. My prints are made to fit standard sized frames, so you can choose the perfect frame to meet your taste and setting once you have received the artwork. Please email me at Kate@KateGreenART.com if you need advice on framing. You could also look at eframe for ordering mounts and frames online. How will my print be wrapped? Pieces under 20 x 30 cm will be carefully packed flat. Larger artwork will be rolled and sent in a cardboard tube to make sure it reaches you in the best condition. For further details about delivery please see the SHIPPING details. What is the production time for prints? All my prints are made to order and take upto 12 days to be created, however if there is a specific date requirement my printers are great at doing their best to meet dates if achievable, so please ask if uncertain. 
ART COURSES & WORKSHOPS
Please refer to the Frequently Asked Questions published with each of Kate's courses 
Do you offer a gift wrapping service? YES I do - FREE of charge and all tied up with a colourful bow! Once you have paid for your item, just let me know that you want me to gift wrap it and send it to someone else - let me know their name, address and any message that you would like me to add to the card. |
